# Bugs & Issues
Did you encounter a bug or issue in MeetingTrack? Let us know. We respond as quickly as possible and always within 24 hours.
## How to report a bug
- Send an email to [
[email protected]](mailto:
[email protected])
- Add clear screenshots and, if possible, a short screen recording
- Paste links to the relevant pages in the platform
- Briefly describe what went wrong and how we can reproduce it
## What information helps us
The more context we have, the faster we can help.
Add where possible:
- Steps to reproduce the problem (1, 2, 3…)
- What you expected to happen vs. what actually happened (error message, hang, incorrect data)
- Date and time when it happened (including time zone)
- Screenshots/screen recording showing the entire page (including address bar on web)
- Relevant link(s) to meetings, minutes or settings in MeetingTrack
### Platform-specific details
- Web (browser):
- Browser and version (e.g. Chrome 126)
- Operating system (e.g. Windows 11, macOS 14)
- Full URL of the page where it went wrong
- Android/iOS (mobile/tablet):
- MeetingTrack app version
- Device model and OS version (e.g. iPhone 14, iOS 17.5 / Samsung S23, Android 14)
- Whether you were on Wi-Fi or mobile network
Note: do not send passwords or other sensitive data in your email.
## What to expect from us
- You will receive a response from our support team within 24 hours
- We may ask for additional details if needed to reproduce
- If there is a workaround, we will share it immediately
- Solutions are communicated via email follow-up
## Handy email template
Copy-paste and fill in:
```
Subject: Bug: [short description]
Description:
- What went wrong:
- What I expected:
- Steps to reproduce:
1.
2.
3.
Context:
- Date/time (incl. time zone):
- Relevant link(s):
- Account email address (with which I log in to MeetingTrack):
Platform:
- Web: [browser + version], [OS + version], [full URL]
- or
- Mobile: [Android/iOS], [app version], [device + OS version], [wifi/mobile]
Attachments:
- [screenshots/screen recording attached]
```